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Service Management: Operations, Strategy, Information Technology
Author(s): Fitzsimmons
Edition: 7th Revised edition
Publish Date: 2010 Publisher: Mcgraw Hill Higher Education Format: Hardcover ISBN 10: 0073403350
ISBN 13: 9780073403359
Edition: 7th Revised edition
Publish Date: 2010 Publisher: Mcgraw Hill Higher Education Format: Hardcover ISBN 10: 0073403350
ISBN 13: 9780073403359
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